REJECTIONS/PUSH BACKS/FOLLOW UPS
Good Morning to all Reps,
Please see the email below from M&M. This is the same policy that we have in place for ALL clients. The clients expect the orders to be complete, on time, and correct. Mistakes should be the exception, not the rule. When we do make a mistake, we need to correct it expeditiously. The clients expect us to return the corrected results within 24 hours of being sent back. The best way to avoid follow ups is to read the instructions, and complete the inspection as ordered.
I continue to see follow ups for missing photos, address, front of house, occupancy indicators, vacant certs, vacant postings, etc…
Our two main functions are:
· Determine Occupancy (Must verify for sure if occupied or vacant, if not direct contact, then 2 supporting photos)
· Determine Condition (report any damage and supporting photos)
As a courtesy, I have Theada call every day to remind everyone that has an inspection in the follow up queue.
Check your emails, follow up queue, and open due work queue every day. Communicate to us any issue or question. Tks Dwain
Good morning,
It has come to our attention that a large number of rejected orders are not being addressed immediately. This is a reminder to ALL inspectors that rejected orders must be addressed within 24 hours. Submitting an incomplete inspection on time does not mean that the inspection was completed on time.
It is crucial that inspectors check their rejections daily and address them as such. Should the inspector be required to return to the property – it must be completed as a RUSH. We cannot allow inspectors to wait one week before they return to the property to complete the order in its entirety. Furthermore, an inspection should not be pushed back to us unless the error has been addressed. If you need to discuss the rejection please contact the processor.
